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I was told yesterday that the carpet mills are no longer sending out their reps on carpet claims. That they will send out an inspector but the requester pays and the mill will reimburse if found to be their problem. Any truth to that?
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Many distributors have been using that approach for years.
Retailers hiring inspectors are re-imbursed the inspection fee when manufacturing related. Lots of retailers now hiring their own inspectors rather than waiting for the Manufacturers to respond. That is what I'm seeing. |
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I have several retailers use me now,
and I like it, we have an understanding about payment, I get paid, I have one retailer, when he turns in a claim, states I have to do it, no one else, or he hires me directly,,,same report either way but he has gotten burned several times by the hired guns,,,he won but he said he felt it cost him good customers with all the time and trouble....and it did. he no longer wants to trust his business to strangers. will this work? or, will this fail? I think, it will work if watched closely, and I like it better, with the good honest retailers, who are professional in their approach,they handle complaints professionally, quickly, with respect to the consumer, their installers and me. Frankly, I am tired of the "beauty contest" with the analyst who pick and choose based not upon ability and experience but on who they like or dislike. I hear of inspectors now sending 25 to 50 dollar gift cards to analyst, and, expensive dinners with the gift cards given in greeting cards, one inspector I know, sent Bibles! yes, he sent Bibles with his business names printed on the inside! Too much, too much, my retailers only ask for honest good reports, and that is what they get. my experience is this, as the market share decreased for whatever reason, some "ethically questionable inspectors" will do whatever or say whatever, to get more work,,,,I know Mike and Ray will say nay to that, but, that is, my experience. But remember, I live close to "Dalton" and there are lots of inspectors in my area,,,,lots,,,, so, MY EXPERIENCE is that. Ok, This practice also eliminates some abuse by claims scam artist retailers. However, again, MY EXPERIENCE is, those type of retailers will shop until they find an inspector who will always call it their way, again, MY EXPERIENCE,,,, |
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senior member |
Bibles are better than hocky pucks! How bout some peaches?
Yum |
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what do you mean? I don't get it. what are you talking about? |
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On a serious note; Hired gun inspectors have damaged the inspection business. The inspection industry has earned the reputation of "a group of arrogant idiots". On the ligher side: Following hired guns is more profitable than warranty inspections. I like being the second inspector........ fee doubles or triples and the commissioning agent is happy to pay it. The reports with documenting photos is worth more than the Idiot "my opinion" inspectors. These guys think themselves as Inspector Gods and do more damage than good. |
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an inspector in my area, wrote in his report, paraphrased, that "this is an installation failure and error based upon my 25 plus years in the flooring business'(he is a cleaner, and a good one, good cleaner, not picking on cleaners here, just make an entirely different point),,,,but, he did not quote any installation standards, did not document facts, tests, nothing,
just, in his opinion based upon 25 years of flooring (cleaning) business, this is the problem..... sad,,,,I was hired as a consultant, which I like most of all, and, he asked for my help, I had to refuse,,,,I told him I was hired as a consultant for the commercial contractor,,,,,he begged me for help, I told him no, ,,,,I asked him to respect my position, he said over and over in telephone calls, he would not tell anyone what I told him! After many calls and telling him no, and after I dutifully report to my client's lawyer each time he called, and worked with the lawyer destroying the report,,,the lawyer did the destroying, I gave him facts, the other side decided to withdraw his report and accepted mediation to settle the dispute,,,,and just two weeks ago, several months later, he called again wanting to know the details since all sides agreed to complete silence, and no one would tell him anything, he called wanting info and saying he knows he was right, and everyone else was wrong, if they disagreed with him, because he is, who he is, and he knows it all, is the only real inspector in our area, and, the rest of us are pretenders,,,,so, I asked, why call me for help and then, thanked him for the call, hung up. I like doing second opinions, I like being hired as a consultant. There are restrictions upon what the other side can do to consultants, we consult, so, our helping the lawyer is product related, and, completely confidential. |
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senior member |
I have one right now, I inspected over a year ago. A lawyer representing the installation company, called me and commissioned my services.
He has yet to give the other attorney my report. He is worried the other attorney will discredit it and me???? I even did all the calculations for shrink & swell. Explained cupping and the causes, and sent him the documents to back my findings with facts. Her hired gun is her carpenter. His stance is worded just like that. My 30 years as a carpenter, says the wood was installed to dry. I told him, "Your going to discredit him, right?" The floor is cupped 5" white oak. This is not her primary home, she lives 300 miles away and comes in every other week end, if that. Guess what she does, when she leaves. Guess what the MC was after, she had been there for 4 days with the AC running and the temp and rH was 40% @73º  |
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Lets see the AC had been running for 4 days. The temp and humidity was 40%@73º
But The wood read this consistent from top to the bottom of the board.  |
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The carpenter is correct. It was installed too dry.
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don't know all the readings,
but, yes, too dry, give us complete data, it is not, cut and dry (pun and serious there) |
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On residential claims, I seldom find that a rep has been out. In fact, I seldom find that the dealer has been out. That's crazy! A dealer could resove many of the issues if they would just go to the home to see the problem. Each mill handles it differently. Some try to settle without an inspection. One dealer I know gets to settle his own claims up to $1,500.00 material, plus labor. More craziness!!! He takes advantage all the time. After that, maybe an inspection. Another mill inspects almost anything, and pays the fee. I haven't heard (until now) that mills are asking for the dealer to pay for the inspection if the problem is determined to be something other than a mill issue. |
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Yes, Many dealers do use our services and hire us directly in order to expedite the process. |
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This does happen. You must be strong and call it the way you see it... I tell new accounts up front that you gotta pay no matter what the outcome of the inspection is. |
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senior member |
I'll eat you and him for lunch in a court of law. The home is green housing while she is gone. I even have her electric bills, to add to our case. What should I be getting as a MC reading @ 40% rH??? It ain't 12.2%. What is our average MC, according to our region?? I see 9-10% How much will a 5" white oak swell in 10 feet or 20 board rows, with an added 3% rise in MC.... |
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Perry is correct... The wood was not installed too dry.
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Why is it not cupping evenly?
Why are the edges lifting in an uneven pattern? You are depending on the current Rh level to make your conclusion... Why is it the Wood Moisture COntent is the same top to bottom? |
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it cupped,
moisture imbalanced, any water issues? if not, too dry, hey, not saying wrong, but, why is it cupping???? gotta know why, and not, just imbalanced, |
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Did he not record data stating the wood moisture content was 12% top to bottom? |
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senior member |
No moisture imbalance. Consistent, top to bottom. It is compressing. Here is the kicker... One bedroom right next to the A/C has a vent really low on the wall, 14" to the bottom of the 1x1 square vent, that forces air right at the wood. In that area, the floor was as flat as the day it was installed. Those boards read 9.2 on the moisture meter at the time of inspection. Perfect acclimation for my region.  |
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